Lead Customer Experience

Type: Full Time

Reports to: Company President

Primary Duties:

• Drives the implementation of the company mission by developing action plans and directly instructing and motivating the store team to meet operational and organizational objectives.
• Ensures a positive customer experience, providing guests with a unique, enthusiastic and informational experience both in person and online.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Identifies, purchases, and maintains a product listing that fits unique local buying habits and seasonal variations.
• Manages and oversees 1-3 hourly associates providing leadership that will ensure excellent customer service and develop high morale.
• Displays a customer first attitude by training and holding associates accountable for delivering world class customer service.
• Plans and coordinates ecommerce and in-store merchandising and promotions in partnership with marketing staff. 
• Monitors and manages store staffing levels to ensure associate development and talent acquisition to achieve and maintain store operational requirements.
• Develops and retains a strong team, ensuring that new hires are guided properly and completely through the "on-boarding" process and are transitioned into the Redhead Creamery culture with consistent communication and coaching.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and set a positive example for the store team. 
• Constantly reviews store and ecommerce environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Redhead Creamery. 

Qualifications and Requirements:

• Degree in business, hospitality, culinary arts, or equivalent experience 
• Extensive knowledge of and passion for cheese and specialty food 
• Ability to develop top talent 
• Excellent verbal and written communication skills 
• Ability to lead by example, strong leadership profile 
• Ability to work well with all levels to build teams and partnerships 
• Highly organized and able to adapt quickly to changing priorities 
• Ability to develop, plan and execute strategies to maximize opportunities 
• Computer proficiency in Google Drive and Point of Sale systems 
• Ability to work days, evenings, weekends

Benefits:

Hourly: $20/hr
Paid days off (vacation, sick and holidays)
20 lbs of cheese annually
Farm and producer trips
20% off cheese shop purchases
MN Earned Safe & Sick Time

Lead Fulfillment

Type: Full Time

Reports to: Company President

Primary Duties:

• Cheese cutting and packaging through each step of the process including set up and operation of cheese cutting and packaging equipment and supervising a team to accomplish production goals while maintaining safe and sanitary conditions
• Participation in routine cleaning, record keeping and Food Safety
• Working with the cheesemaking team directly on production schedule, ongoing product development and process improvements
• Responsible for reporting cutting and packaging deficiencies, food safety issues and quality issues
• Responsible for tracking and maintaining inventories related to cutting and packaging

Qualifications and Requirements:

• Understanding of Good Manufacturing Practices, cleaning, sanitizing or Food Safety is preferred
• Significant physical strength and endurance, including the ability to lift 30+ lbs comfortably. Can include long days on your feet, in both hot and cold environments (make room and coolers).
• Team player who wants to work hard, collaborate and work with amazing cheese.
• Interest in continued education and food safety is a plus.
• Open minded and able to work well with others, including guiding or correcting team members.
• Great attention to detail with pride in a job well done

Benefits:

Hourly: $18-$20/hr
Paid days off (vacation, sick and holidays)
20 lbs of cheese annually
Farm and producer trips
20% off cheese shop purchases
MN Earned Safe & Sick Time

Assistant Cheesemaker

Type: Full Time

Reports to: Lead Cheesemaker

Primary Duties

• Assist with the cheesemaking process, which includes draining, stirring, salting, and hooping curds.
• Assist with post-make clean up, including washing equipment, tools, moulds, tables, tubs, and pipes.
• Keeps food safety a top priority.
• Assist with affinage work, including flipping, brushing, washing and record keeping.
• Assist with packaging and shipping during peak periods. Packaging consists of bagging, wrapping, sealing, and boxing cheese as well as shipping out insulated packages to retail and wholesale customers.
• Ensure safety standards are being met and recorded.
• Taste cheese
• Assist with the continuation of improving the company’s Standard Operating Procedures.

Physical Demands

Must be able to lift up to 45 lbs safely.

Must be able to handle a moldy environment with the use of PPE.

Qualifications and Requirements:

• Detail oriented.
• Loves a clean and tidy work environment.
• Thrives with varied responsibilities and daily tasks.
• Self starter.
• Works well with a team and goes out of their way to be helpful.
• Always learning and growing.
• An effective communicator.
• Shifts are 5am to 3pm, three to five days a week

Preferred Qualifications:

• Experience in Dairy or Food Manufacturing.
• Expe­ri­ence with FSMA, USDA or FDA food requirements.
• Degree in Dairy Man­u­fac­tur­ing, Dairy Sci­ence, Food Sci­ence or related field.

Benefits:

Begins at $18/hr
Farm and pro­ducer trips
20% employee discount
20 pounds of cheese annually
Vacation Days and Paid Holidays for Full-time employees
MN Earned Safe & Sick Time